Refund Policy

Thank you for shopping at SoftShine Mart. We value your satisfaction and strive to ensure you are happy with every purchase. If you are not completely satisfied with your order, we’re here to help.

The item is unused, unworn, and in its original packaging.

The item is in the same condition that you received it.

You have the original receipt or proof of purchase.

Downloadable software or digital products

Gift cards

Clearance or final sale items

Perishable goods (e.g., electronics, books, etc.)

Contact our Customer Support at [support@softshinemart.com ] or call [Phone Number] with your order number.

Provide a clear reason for the refund request and, if applicable, include photos of the product.

Wait for confirmation from our team before returning the item.

You are responsible for the cost of return shipping unless the item was damaged, defective, or sent in error.

For damaged or incorrect items, we will provide a prepaid return label.

Once we receive and inspect your returned item, we will notify you via email.

If approved, your refund will be processed within [5–10 business days], and a credit will be applied to your original method of payment.

Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account.

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at [support@softshinemart.com].

Check your bank or credit card account again.

Contact your payment provider.

If you’ve done all of this and still have not received your refund, please contact us.